Covid-19: With the imminent re-opening of the hospitality industry in Europe and beyond, there is an excitement of opportunity to serve customers and provide superb holiday experiences again. Planning and process is being reconsidered throughout the world with enhanced methods for check-in, F&B, room hygiene, and occupancy. The Challenge Giving families the confidence to travel and the peace of mind that you have taken all steps possible to mitigate the risk of infection, and thus ensure their safety and enjoyment. Key Areas of Consideration TESTING Families will want to know that there is a robust needs-based testing schedule and policy in place to ensure that:those who have antibodies are able to optimise their play experiencethose who have COVID-19 or develop symptoms are isolated and aren’t able to infect othersthose who don’t have it are protected effectively from any risk. TRACK & TRACE Implementation of an effective track and trace strategy to...
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An interview with our wonderful Kate Dicker– talking about the importance of creating great holiday experiences for younger guests too. Not as an afterthought but as a key part of your hotel or resort design.