Privacy Policy

Overview

The General Data Protection Regulation (or GDPR for short) is a positive change towards giving you more control over how your data is used and how you are contacted.

In line with this, we have changed our Privacy Policy. It details how we collect, use, share and store your personal data and financial information. It also provides you with information on the new rights available to you when Data Protection laws change on the 25th May 2018.

In order to operate Worldwide Kids GmbH childcare services, Worldwide Kids GmbH (“Worldwide Kids”, “our”, “us” or “we”), the data controller & processor, must ask you to provide us with information about yourself and your child/ren. By consenting to, and agreeing to the terms of this Privacy Policy, you expressly consent and agree to us processing your data in the manner set out herein. This Privacy Policy describes the information we collect and how we use that information. Worldwide Kids takes the processing of your information very seriously and will use your information only in accordance with the terms of this Privacy Policy. For the purposes of this Privacy Policy, the term “information” means any confidential and/or personally identifiable information or other information related to users of Worldwide Kids services.

We do not sell or rent your information to third parties for their marketing purposes without your explicit consent.
Our registered company details are as follows: Worldwide Kids GmbH, Zeughausstrasse 14b, CH-8853 Lachen, Switzerland

You can contact us at any time at enquiries@s790236841.websitehome.co.uk and we will reply within 72 hours.

Worldwide Kids may change this policy from time to time by updating this page. This policy is effective from 15/05/2018.

Data collection

We collect information from you through various means to provide the services you have requested when registering/booking on our website, mobile application, completing a registration form (within resort), completing questionnaires, subscribing to mailing lists and when contacting us both on and offline including:

  • Name, address, contact information including phone and email
  • Subscription and demographic information such as preferences, interests, age and family information.
  • Information relating to booking childcare services, including information regarding family such as names, emergency contacts and special service needs, such as any disability or medical or dietary restrictions, dates of birth, nationality and country of residence.
  • Information relevant to customer surveys, competitions, feedback, offers and market research.

We do not store financially sensitive information such as credit card numbers, bank details or security numbers. Payment of childcare services are made to hotel/resort you are staying in when you check out at the end of your holiday.

Booking fees (via s790236841.websitehome.co.uk) are paid through Stripe payment portal. Please see Stripe’s privaCy policy at: https://stripe.com/gb/privacy

  • Information automatically received by us when you use the website, access our marketing information or contact us by email or phone. Such information includes traffic data, location data and other communication data. We may also use software tools such as Google Analytics to measure and collect session information, length of visits to certain pages, repeat visits and page interaction information (such as clicks and mouse movements).
  • The domain and IP address that your computer uses to connect to the internet; your computer, browser, operating system, internet connection, referral information, search terms and other standard information collected by default by tools such as Google Analytics.
  • Information provided voluntarily by you. For example, when you submit your information through an enquiry/booking form on our website.
    Use of data

We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

  • To provide information to you that you request from us relating to our products or services.
  • To provide information to you relating to other products that may be of interest to you.
  • To use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes.
  • To inform you of any changes to our website, products and services.

We will only contact you via email where you have provided express consent. Where such consent has been provided it can be withdrawn by you at any time by contacting us directly via enquiries@s790236841.websitehome.co.uk or by clicking the unsubscribe button on our promotional and newsletter emails.

We will always treat your personal data with the utmost care and we will never sell, lease or distribute your personal data to other companies or third parties for any purpose.

Security information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Disclosing your information

We will not disclose your personal information to any other party other than in accordance with this privacy policy and in the circumstances detailed below:

  • Where we are legally required by law to disclose your personal information.
  • To further fraud protection and reduce the risk of fraud.

Retention Time

Your Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller remove the data.

Controlling your personal data

You have the right to access personal data/information which we hold about you by contacting us at any time. To exercise the right to access your personal data/information please write to: Worldwide Kids GmbH, Zeughausstrasse 14b, CH-8853 Lachen, Switzerland, or email enquiries@s790236841.websitehome.co.uk. We will request that you supply information to prove who you are (to eliminate risk of unauthorised disclosure).

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Managing Your Marketing Preferences

We may wish to provide you with information about new products, services, promotions and offers, which may be of interest to you.  We may also invite you to take part in market research or request feedback on our products and services. This communication may occur by e-mail, telephone or SMS. We will seek your consent for this where necessary under Data Protection Law.

You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data and if you do not wish to consent then please do pay attention to the marketing consent check boxes.

You also have the right to ask us not to process your personal data for marketing purposes at any time. This means you can change your mind about receiving marketing communications from us when you have previously consented to this.  You can opt-out of receiving such communications by clicking the “unsubscribe” link on any email that we send to you or by emailing enquiries@s790236841.websitehome.co.uk at any time.

Cookie Statement

A cookie is a small file which asks permission to be placed on your computer’s hard drive. The file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We also use Google Adwords Conversion Tracking and Google Analytics Goal Tracking so that we know how many people complete our enquiry forms who visit the website from our Google Adwords advertisements and other digital marketing campaigns.

You can easily opt-out of how Google uses cookies by going to the following page: http://www.google.com/settings/ads
You can also use the Google Analytics Opt-Out Browser Add-on https://tools.google.com/dlpage/gaoptout/

Website Terms & Conditions

Access to and use of any information on this website is conditional on your acceptance of these website use conditions without modification. Please read them carefully. We recommend you print out and keep a copy of them for your future reference. If you do not wish to accept any part of them, you must not use our website. All bookings of holiday or travel arrangements are also subject to our Booking Conditions. Again, we recommend you print out and keep a copy of these for your future reference.

In these Conditions, “you” and “your” means any and all persons using this website. “We”, “us” and “our” means Worldwide Kids GmbH.
Nothing on this website constitutes an offer on our part. The matters detailed constitute an invitation to you to make an offer to us on the stated terms to purchase arrangements we feature. We may accept or decline any such offer. All arrangements featured or referred to are at all times prior to specific confirmation subject to availability and no warranties, promises or representations are given as to availability.

As a condition of your use of this website, you warrant to us that you will not use it or any material or information on it for any purpose that is unlawful or prohibited by these Conditions. You warrant that you are at least 18 years old and have the legal authority to use this website in accordance with these conditions. You agree to be financially responsible for all charges, fees and other sums of whatever nature which arise out of your use of this website.

This website is for your personal and non-commercial use. No part of this website may be reproduced in any form without our prior consent, other than temporarily in the course of using our service or to keep a record of a transaction entered into using our service. You may not modify, copy, distribute, transmit, display, reproduce, publish, license, create derivative works from, transfer, sell or in any other way use any material, information, products or services contained or featured on this website. The copyright in the material contained on this site belongs to us or its licensors.

We are a Swiss registered Company. Registration No: MwSt-Nummer: CHE-435.884.678 . Registered Office: Worldwide Kids GmbH, Zeughausstrasse 14b, CH-8853 Lachen, Switzerland . Our business and the services we offer are governed by the applicable laws of England and Wales. No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on this website, the services offered by or on behalf of us, any information relating to such services and/or our business in any respect with any laws of any other country. Such laws do not, in any event, affect or apply to the same.

Access to this website is conditional on your agreement that all information contained in it and all matters which arise between you and us will be governed by English law. Access is further conditional on your agreement that any dispute or matter which arises between you and us will be dealt with by the Courts of England and Wales only to the exclusion of the Courts of any other country.

We shall not be liable for any loss or damage or other sum or claim of any nature whatsoever (direct, indirect, consequential or other) which arises, directly or indirectly, in connection with this website including, for the avoidance of doubt and not by way of limitation, any use of any information or material contained in this website or any inability to access or use (or delay in doing so) this website.

Without prejudice to the foregoing provisions, we are entitled to the benefit of any applicable exclusions and/or limitations of liability permitted by the laws of any country found to be applicable to the information shown on this website and/or any services offered by us or on our behalf.

The pages contained on this website may contain technical inaccuracies and typographical errors. The information on these pages may be updated from time to time and may at times be out of date. We accept no responsibility for keeping the information on these pages up to date or liability for failure to do so. You must ensure you check all details of your chosen childcare arrangements (including the price) at the time of booking.

This website may contain links to other websites. Except where they belong to us, such other websites are not under our control or maintained by us. We are not responsible for the content of such websites. We provide these links for your convenience only but do not monitor or endorse the material on them. We cannot accept any liability whatsoever and howsoever arising in relation to any such other websites (including, for the avoidance of doubt and not by way of limitation, any inability to access or delay in accessing any such other website) or in relation to any material or information appearing on them.
We make no warranty that this website (or any websites that are linked to this website) is free from computer viruses or any other malicious or impairing computer programs.

By using this website you accept this privacy policy, cookie statement and website terms & conditions. By providing your personal data/information you consent to the use, processing, storing, transferring and disclosing of your information and data referred to in this policy statement for the purposes set out in this policy statement.