Childcare Manager

As the Hotel Childcare Manager you will be working in a stunning luxury resort as part of a large international team. The majority of the guests are from the United Kingdom, Greece, Germany, Russia and France. Childcare services accredited by WK provide care safety, and exciting activities both inside and outside to ensure the children and their families have a fantastic holiday and one to remember.

This is one of the most demanding, challenging yet incredibly rewarding jobs. A Childcare Manager should lead from the front in all aspects of resort life in a luxury resort! We are looking for professional, dedicated and highly motivated individuals to lead our teams in resort.

The role of Childcare Manager is to deliver the highest standard of customer service to our guests. Working for the hotel, managing the childcare team we are looking for individuals with excellent communication, organizational, and logistical skills, and the ability to be a strong leader and manage and motivate a resort team. Throughout the season you will be responsible for overseeing all areas of the childcare department. You will be responsible for the provision of safe entertainment and activities for children ranging in age from 4 months to 17 years.

Responsibilities

To ensure the smooth running of the crèche and children’s clubs within the hotel
To be responsible for all necessary day to day administration
To respond in the first instance to incoming enquiries via the resort in a professional and timely manner
To meet with all relevant Heads of Department within the hotel or resort on a regular basis to update them on our service and co-ordinate joint activities
To liaise directly with parents of the children who will be attending the clubs both prior to their arrival on site and once at the hotel to ensure a smooth transition to the clubs
To be the face of WK within the Hotel or Resort
To assist with the training and development of both WK and locally recruited staff within the club
To ensure all on site Health and Safety policies, procedures and risk assessments are in place, operational and updated as necessary
Assist the WK Operations Team in maintaining staff databases and correspondence
Manage the staff rota, hours and holiday entitlements

Essential Requirements

Previous experience of working at a management level
At least 2 years experience of working in a childcare setting
Professional and positive attitude
Excellent guest relations and customer service skills
A good communicator who is adaptable resourceful, patient and diplomatic
Endless enthusiasm and a professional and positive attitude towards providing a first class service
Team player essential
Good interpersonal skills
Fluent English

Desirable

Professional qualifications in childcare
Additional languages

Package

Competitive salary plus bonus scheme
Paid holiday
Pre-season childcare training in International Childcare for Leisure and Tourism, with a qualification awarded by City & Guilds (provided contract is completed and vocational assessments meet requirements)
Return travel from country of residence to resort
including resort transfers
Uniform
Accommodation
3 meals a day, 6 days a week
Medical insurance
Opportunities for further long term employment with WK