This training course has been designed to meet the needs of resorts who want to ensure that all staff have the confidence to engage positively with children and families; enhancing the holiday experience, no matter the job role.
Children should have the same excellent experience as the rest of the family on holiday, and all departments must work consistently to exceed the expectations of families.
Whether it’s an unruly restaurant or tantrums in the lobby, this course will give Front of House team members the confidence to approach tricky situations, support parents and have fun with the children.
Modules covered include Keeping Kids Safe, Happy Kids & Happy Parents- Behaviour Management and some basic Peadiatric First Aid.
4 Modules | 2 training days (on-site)
1. Keeping Children Safe
2. A Child’s Journey
3. Facilities and Activities
4. Happy Parents and Happy Kids: Positive Interactions and Behaviour Management
5. Dietary Requirements and Allergies
6. First Aid: Choking and Allergic Reactions
This course has been accredited by City & Guilds, a globally recognised benchmark of quality for bespoke training programmes.
This course has been accredited by City & Guilds, a globally recognised benchmark of quality for bespoke training programmes.
Let us know which course you are interested in and how many learners you would like to book training for.
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Our expert consultants will help you enhance your childcare facilities and services. Contact us and we will get back to you within 48 hours.
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