WK Online Learning – Terms and Conditions
The assurances of the relationship
GENERAL
Worldwide Kids is a trading name of Worldwide Kids GmbH, Registered in Switzerland, No. CH-130.4.026.776-7.
Worldwide Kid GmbH
Mülibach 3
8852 Altendorf
Switzerland
Terms applying to all of our client agreements
In consideration of the agreements made herein, and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, each party shall agree as follows:
1. Definitions
For the purposes of these terms:
Headings; Number and Gender. The headings of sections and paragraphs are inserted for convenience only and shall not be deemed to constitute part of this agreement or to affect the construction thereof. The use in this agreement of singular, plural, masculine, feminine and neuter pronouns shall include the others as the context may require.
‘We’ and ‘us’ means Worldwide Kids, who will provide the services to you.
‘You’ means the learner receiving the services.
‘Course’ means a distance learning course or course designed and developed by us including all revisions and updates to such course as we may make from time to time.
‘Course Materials’ means the physical materials relating to any one course, together with all revisions and updates made by us from time to time, which may be in any format and which are required by the student to complete the course.
2. Your Responsibilities
We affirm that the course materials will meet a satisfactory level of quality; however, we do not affirm that they will be error free. You are responsible for inspecting the course materials and informing us about any oversights as soon as is reasonably possible following delivery.
We place some time limits on you to complete your course, and when this expires your login will no longer function. However, we encourage students to complete their course within the allocated time limits for the course to remain current and for you to stay motivated. Following expiry of an incomplete course, continuation of your course will incur a CHF 50 reactivation fee.
3. Transferring Course
We retain the sole discretion concerning whether a course may be transferred from you to a third party. Any such request must be made to us in writing at our registered address. We will treat all justifiable requests as compassionately as possible.
We retain the sole discretion concerning whether you may transfer to another course offered by us. To request a course transfer you must send a written request via email to the Training Manager at training@worldwide-kids.com. We will treat all justifiable requests as compassionately as possible.
If we agree to the course transfer, the total fees paid towards the discontinued course will be offset against the cost of the new course. However, we will require that if the new course fee is greater than that of the discontinued course, the balance should be paid in full along with a standard CHF 50 transfer fee.
4. Training Content
The topics covered during the training will be as close as possible to those stated on the website. However, if we are obliged to make any minor changes to your training we reserve the right to do so and will inform you as soon as possible.
All outstanding course fees must be paid in full before your practical training is due to commence.
Any materials offered with the course will be given to you on the first day of your practical training.
5. Appeals
You have a right to appeal the outcome of an assessment on the grounds that you do not agree with the assessment decision made by the Assessor/Tutor/Marker, or that the assessment procedures have not been carried out properly. If you wish to appeal, you must submit written notice to the Training Manager at our registered address within five days of receiving notification of the grade or assessment. Your notice must include your intention to appeal and the grounds for appeal. You must also then provide a full case, in writing, within a further fourteen days.
The Training Manager will review the submission and assessment material with the Internal Verifier and Quality Manager for the final grading. Their decision is final and you will be advised of the outcome in writing.
For a copy of the appeals policy and procedure, please send a written request to the Administration Department at our registered address.
6. Disclaimer of Warranties and Limitation of Liability
We warrant that we will carry out the service to you with a reasonable level of care and skill.
If you require any changes to these terms, please request such changes in writing to the address above.
Any liability under any agreement between you and us shall be limited to any sums paid by you to us.
As far as permitted by law, we shall not be liable to any person for losses or damages that were not reasonably foreseeable and that were not caused by any breach on our part. We shall not be liable to any person for any direct or indirect loss or damage as a result from your course enrolment. Any liability that does arise will be limited to the course fee paid.
We are not qualified to provide you with advice regarding health problems. If you require any such advice, we recommend you seek the opinion of your doctor or any other medical practitioner. Any holistic health care advice we do provide should be treated as congruent to, and not an alternative for, accustomed health care.
7. Waiver
None of the conditions or provisions of this Agreement shall be held to have been waived by either party, except by an instrument in writing signed by a duly authorised officer or representative of each party. The waiver by either party of any right hereunder or the failure to enforce at any time any of the provisions of this Agreement, or any rights with respect thereto, shall not be deemed to be a waiver of any other rights hereunder or any breach or failure of performance of the other party.
8. Payment
All outstanding debts to us must be made before we will issue you with a certificate.We reserve the right to refuse enrolment on any of the courses we offer.
If you are paying by card and your card is declined or you miss a payment for any other reason, we will notify you by email and your course account will be locked.
9. Copyright
All copyright and other intellectual property rights relating to the course materials are owned by us. Copying, adaptation or any other use of all or any part of the course materials without our express permission is strictly prohibited.
10. Other Terms
If at our discretion we afford you any relaxation of these terms, this shall in no way affect our rights under these terms and conditions.
This Agreement shall be interpreted in all respects in accordance with the law of Switzerland. The parties hereby submit to the exclusive jurisdiction of the Swiss courts for the determination of any question or dispute arising in connection with this Agreement.
If the whole, or any part, of any clause(s) of this Agreement is or becomes invalid for any reason, that invalidity shall not affect the validity of any other provision.
11. Cancellation
Unless you have already commenced the course, you may cancel your course anytime within fourteen days after you receive your course login.
To cancel your course you must contact the customer service team +44 20 826 5430 within office hours Monday to Friday 9am-5pm. Please note cancellations cannot be accepted via postal format.
You also have a 14 day right to change your mind and get a full refund for digital content, i.e. Online courses, that you have purchased, unless you have already started to download it.
All cancellations will be subject to a 5% cancellation charge for administration, which would be deducted from any refund due to you.
12. Data
We are committed to protecting your privacy and keeping your personal information secure. We will not disclose your details to any person, unless you have given your consent or we are compelled to do so by law, or in response to a valid, legally compliant request by any law enforcement agency or government authority.