In the current climate the hotel industry is more and more competitive than ever before. Hotels understand the importance of offering something unique, particularly through its services. Guests are looking for the ‘wow factor’ when choosing their preferred hotel. To meet these demands hotels are providing a host of facilities and services such as luxury spas, high level golf courses, gastronomic restaurants, state of the art fitness centres, personal concierge, water sports, the list grows and grows!
But what about the little guests? What facilities should hotels be providing?
We all know the saying “happy children, happy parents”. Well, it is true. The whole family needs to be catered for. Hotels are increasingly seeing the importance of providing first class services and facilities for their little guests. First of all, children need to have fun. For that, a specific space, supervised by qualified staff, with age appropriate activities and equipment will allow parents to relax and indulge themselves (use the luxury spa, have a round of golf, dine in the gastronomic restaurant), happy in the knowledge that their children are having fun in a safe environment. Hotels should provide all the childcare equipment and facilities that a family needs, e.g. cots, baby buggies, high chairs, baby changing units, children’s DVDs, music, toys, crèche, kids club & teen club services, babysitting, qualified and trained staff…to name but a few. More importantly, the children’s equipment, facilities and services should be aligned to the same standard as other hotel departments. On the whole, hotel staff are trained in guest services, interacting with adults, but do they know how to interact with a child whether at front desk or in the restaurant? Can they have the same impact with children as they do with adults? After all, children are guests just as much as adults. In reality, it is often children who determine where the family goes on holiday, so more importance should be given to children’s facilities and services than ever before.
Lisa Bartoluci, Business Development Consultant, <span class=”notranslate”>Worldwide Kids</span>Worldwide Kids