Consultancy Role Specification: Operations Consultant

Department: Operations

Reporting Line: Operations Manager

Engagement Type: Consultancy Contract

Working Hours: 40 hours per week

Primary Location: Remote (Home based) with international travel as required

The Company:

WK Management Consulting GmbH is an award-winning consultancy based in Switzerland, with over 35 years of expertise in luxury hospitality, specialising in bespoke solutions that elevate family-focused services in high-end destinations. Our mission is to support luxury hospitality brands in delivering exceptional family experiences through tailored solutions, operational excellence, and trusted partnerships. Our client portfolio spans across Europe, the Middle East, Asia, the US, and the Caribbean.

The WK Management Consulting GmbH portfolio encompasses three distinct brands:

Worldwide Kids, the global leader in professional childcare services for luxury hospitality; providing consultancy, facility design, staff training, health and safety standards, recruitment and operational support.

Luxury Childcare Association, a global membership network for luxury properties; offering operational benchmarks, credibility, and access to high-net-worth families seeking trusted, credible childcare.

Little Guest Collection, a resource-driven platform connecting families with family-friendly destinations worldwide, showcasing amenities, experiences, facilities and planning insights.

Engagement Overview:

The Operations Consultant will provide specialist support to WK Operations in the planning, coordination, and delivery of WK’s childcare services across global resort locations. This consultancy requires a highly motivated professional with a collaborative mindset and the ability to operate independently within a fast-paced, international environment.

Scope of Services

• Deliver training to childcare teams across multiple resort locations
• Translate training materials to support multilingual delivery and ensure consistency across regions
• Support operational planning for resort openings, transitions, and closures
• Coordinate logistics including staff travel, accommodation, and equipment allocation
• Assist with the recruitment and onboarding of seasonal childcare personnel
• Provide remote and on-site support to resort-based teams as needed
• Maintain and update operational systems, including the Digital Safety Platform, (DSP) and relevant manuals
• Conduct short-term in-resort cover when required
• Ensure service delivery aligns with WK’s operational standards, policies, and safeguarding protocols
• Conduct quality assurance checks and health & safety audits
• Respond to guest enquiries in a professional and timely manner

Consultant Profile

Technical Competencies

• Proficient in Microsoft 365 and general IT systems
• Full, clean driving licence
• Multilingual capabilities (Greek, German, Spanish, French, Italian) are advantageous

Professional Attributes:

• Strong communication and interpersonal skills
• Reliable, proactive, and collaborative approach
• High attention to detail and a methodical working style
• Ability to manage tasks independently and meet deadlines

Relevant Experience:

• Demonstrated experience in childcare operations or related fields
• Proven ability to deliver training and coordinate international teams